Less Conflict, More Cooperation: Mindful Communication in the Workplace

Zielgruppen:

Learners at all stages of the life-long learning process - young professionals, graduates, postgraduates, experienced professionals from all fields looking for additional qualification.

Fachliche Voraussetzungen:

English language abilities in speaking and writing on the Upper Intermediate level (at least B2)

Technische Voraussetzungen:

A stable internet connection and a quiet work environment

Systematik der Agenturen für Arbeit:

keine Angaben

Inhalte

Have you ever avoided a difficult conversation because it could spark a conflict? Many people would answer yes simply because they were unsure how to address the issue at hand. Conflict in some form is inevitable in most forms of human co-operation. However, if we know how to spot conflicts early and employ techniques and strategies to diffuse them, we can get to the core of the issues at hand and solve them productively and to the benefit of all parties involved. Although conflict can be costly and cause harm, at the same time it holds the potential for those involved to develop, grow and learn. This course gives you the opportunity to learn which communication skills can support you to handle difficult situations with professionalism, to practice their application and thus to improve relationships at work.

What you will gain from this course:

Ability to identify characteristics and common signs of a conflict
Strategies for dealing with conflict situations through mindful communication
Understanding of opportunely-timed constructive feedback as a means of conflict prevention and resolution
A continuing education certificate from Freie Universität Berlin

This is the perfect course for you if you want to...

gain more confidence, practice and comfort with conflict conversations in professional or private contexts
increase your awareness of the potential of conflicts for growth and learning in your organization
become a more relational, attentive and empathetic leader or team member
develop a deeper self-understanding through reflection and introspection with a view to your personal development

What you should bring to the course:

English language abilities in speaking and writing on the Upper Intermediate level (at least B2 according to the Common European Framework of Reference for Languages)
The willingness and ability to participate and actively contribute to the three live sessions of this course
An openness for interaction and sharing your personal experiences within the group
A stable internet connection and a quiet work environment

Your Instructor:
Betty Boden